For ecommerce and DTC brands
Your store, email, SMS, helpdesk, subscriptions, reviews and loyalty each know a slice of your customer. VYG puts them back together, runs flows on the whole picture, and puts a real person in the conversation when it counts.
The problem
The winback goes to someone who bought yesterday. The upsell lands in the middle of a support ticket. Every tool fires on the slice it can see, and the customer gets a brand that seems to forget them between messages.
The VYG universe for ecommerce & dtc
Earth holds the profile. Jupiter and Venus act on it, and every send, reply and order lands back in the same place.
Orders, browsing, messages, tickets, subscriptions, reviews and loyalty, stitched into one live timeline per customer.
Abandoned checkout, post-purchase, winback and subscription flows that branch on lifetime value, open tickets and refunds.
Trained agents text shoppers who abandoned checkout, answer the question that stopped them and bring them back.
We connect your data, build your flows, handle web changes and set your team up on AI, for one monthly fee.
Integrations
Most ecommerce connectors are live today and take minutes to switch on.
Store and checkout
Email and SMS
Helpdesk
Subscriptions
Reviews and loyalty
Post-purchase
Ads and site
Anything else
Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.
Jupiter, in practice
Jupiter / Flows / Abandoned checkout
Earth, in practice
YouWhich subscribers are likely to cancel this month?
EarthThe list, with each customer's last ticket and skip history, handed to your save flow.
YouWho bought twice last year and hasn't ordered since spring?
EarthThe segment, saved. New customers join it as they qualify.
YouWhich VIPs left a review under four stars?
EarthEach customer, the review, and their open orders, ready for a personal reply.
Venus, in practice
Hi Alex! I saw you were checking out the chair and side table. Did something hold you up? Happy to answer any questions.
I love the chair but is it more black or dark brown? it needs to match my black table
It leans more black in real life, so it should match your table.
Awesome, ordering now. Thanks!
$355 recovered
Example conversations and flows. Names and details are made up.
More ways to use it
Subscriptions
When a subscriber tries to cancel, a flow or an agent offers a skip, swap or pause first.
Post-purchase
Flows time the reorder nudge to how fast each customer actually uses the product.
Reviews
Low ratings route to a person before the customer posts anywhere else.
Winback
Earth finds who drifted. Jupiter and Venus reach them with something that fits.
FAQ
No. Most brands start with Earth, or with Venus on abandoned checkouts, and add the rest as it makes sense. Every product reads the same profile, so each one you add knows more.
Shopify and BigCommerce stores connect in minutes. If you want help wiring the rest of your stack, FDE does it with you.
Venus charges on recovered sales, never per message. Earth, Jupiter and FDE depend on your size and what you turn on. Book a demo and we'll walk you through it.
Related: B2B, or see every industry.
VYG.AI
Book a demo and we'll show you VYG on your own data, then connect your store and build your first flows with you.