For hotels
Your booking engine, PMS, channel manager and guest messaging each know part of a stay. VYG puts the guest back together, sends the right message before and after the stay, and has a real person text the guests who almost booked direct.
The problem
Is parking included? Can the dog come? Guests who can't get a quick answer close the tab, and some of them book later through an online travel agency instead. A text from a person gets them the answer while they're still deciding.
The VYG universe for hotels
Earth builds one profile per guest across stays and properties. Jupiter runs the guest journey. Venus answers the questions that stop a booking. FDE connects your hotel systems.
Bookings, stays, spend, room preferences, messages and reviews in one timeline, even when the guest booked through three different channels.
Pre-arrival, upgrade, in-stay and post-stay flows that read the whole profile, so a guest with an open complaint doesn't get a review request.
Agents text guests who left the booking engine, answer questions about parking, pets or rates, and send them back to book at your rate.
Our engineers connect your PMS, booking engine and guest messaging, and build your first flows with you.
Integrations
Hotel systems are connected with you during setup. Marketing and messaging connectors are live today.
Property management
Booking engine and channels
Guest messaging and CRM
Reviews
Website & marketing
Anything else
Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.
Jupiter, in practice
Jupiter / Flows / Abandoned direct booking
Earth, in practice
YouWhich guests stayed with us last October and haven't booked this year?
EarthThe list, with their room type and rate, handed to a return-guest flow.
YouWho booked through an OTA twice but never direct?
EarthThe segment, with a direct-booking offer queued for their next search.
YouWhich guests left a review under four stars this month?
EarthEach guest, the review and their next reservation, flagged for the GM.
Venus, in practice
Hi Jordan! 👋 This is Maya from Harbor House. I saw you were looking at the king room for the 17th. Anything I can answer before you book?
is parking included? and can we bring our dog?
Parking is free for hotel guests 🙂 And yes, the king room is pet friendly. It's a $40 fee per stay.
perfect, booking now!
$529 booking recovered
Example conversations and flows. Names and details are made up.
More ways to use it
Pre-arrival
Agents offer room upgrades, late checkout, parking, and spa bookings to guests who already booked.
Cancellations
When a guest cancels, an agent reaches out to move the dates instead of losing the booking.
Waitlist
When sold-out dates open up, agents text waitlisted guests and get the room booked.
Group RFPs
Wedding blocks, corporate stays, and group RFPs get a real reply before they go cold.
FAQ
No. Agents text as your hotel, in your voice, and follow your policies on rates, upgrades, and cancellations.
We focus on guests who start booking on your own site. Those are the guests you can win back at your direct rate.
No. Most hotels start with one piece, usually Venus on the conversations that stall or Earth to pull their data together, and add the rest when it makes sense.
Every setup is a little different, so our forward deployed engineers scope it with you on a short call, connect your systems and build the first flows. Book a demo and we'll walk you through what it looks like for you.
It depends on your volume and which products you turn on. Book a demo and we'll walk you through it.
Related: Restaurants, Tours & experiences, or see every industry.
VYG.AI
Venus adds real people to your booking funnel, so more of the guests who almost booked direct actually do.