For auto service
Repair orders, inspections, declined work and reminders sit in your shop system. VYG puts each customer and vehicle in one profile, follows up on the right schedule, and has a real person text about the repairs that got declined.
The problem
A customer who declines brakes today still needs brakes next month. Advisors don't have time to call everyone back, so the work goes to whoever reaches them first. A text from a person follows up while the inspection is still fresh.
The VYG universe for auto service
Earth knows each customer and vehicle. Jupiter runs reminders and follow-ups. Venus texts about declined work. FDE connects your shop system.
Repair orders, inspections, declined work, mileage and messages in one timeline.
Maintenance and declined-work flows timed to mileage and history.
Agents text customers who declined recommended work, answer questions about cost and urgency, and book the appointment.
Our engineers connect your shop management or DMS service system and build your first flows with you.
Integrations
Shop systems are connected with you during setup. Marketing and messaging connectors are live today.
Shop management
Dealer service
Inspections and payments
Website & marketing
Anything else
Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.
Jupiter, in practice
Jupiter / Flows / Declined repair
Earth, in practice
YouWhich customers declined brake work in the last 60 days?
EarthThe list, with each estimate, handed to a Venus agent.
YouWho is overdue for an oil change by mileage?
EarthThe segment, with reminders queued.
YouWhich customers haven't been in for a year?
EarthLapsed customers, with a winback flow ready.
Venus, in practice
Hi Alicia! 👋 This is Ray from Lakeside Honda service. Your inspection showed your front brakes getting low. Want me to find you a time this week?
how bad is it? and how long would it take
The pads are at 3mm, so it's worth doing soon. It takes about 2 hours and we have loaner cars 🙂 I have Thursday at 8 AM open.
thursday works, thanks
$553 service booked
Example conversations and flows. Names and details are made up.
More ways to use it
No-shows
Agents reach out to customers who missed their service appointment and get them rescheduled.
Maintenance due
Agents text customers when their next oil change or scheduled service is coming up.
Recalls
Agents help customers with open recalls book a time to come in.
FAQ
No. Agents text as your service department and follow your rules on pricing and scheduling.
Agents share what your technicians found and what you've approved them to say. Anything technical goes back to your advisors.
No. Most shops start with one piece, usually Venus on the conversations that stall or Earth to pull their data together, and add the rest when it makes sense.
Every setup is a little different, so our forward deployed engineers scope it with you on a short call, connect your systems and build the first flows. Book a demo and we'll walk you through what it looks like for you.
It depends on your volume and which products you turn on. Book a demo and we'll walk you through it.
Related: Auto dealers, or see every industry.
VYG.AI
VYG puts one profile and a real person behind every declined repair and missed appointment, so the work comes back to your shop.