For government
Applications, permits, renewals and appointments live in different systems. VYG puts each resident's open requests in one view, sends reminders automatically, and puts a real person on the applications that get stuck.
The problem
What counts as a site plan? Is the deadline the postmark date? Residents who can't get an answer leave the form unfinished and call your office later, if they come back at all. A text from a person gets them through it.
The VYG universe for government
Earth tracks each resident's open applications, renewals and appointments. Jupiter runs reminders. Venus texts residents on your behalf. FDE connects your systems, with procurement, compliance and privacy terms set with you.
Applications, permits, renewals, appointments and messages in one timeline.
Flows for renewals, appointments and unfinished applications, in your approved language.
Agents text residents who got stuck, answer their questions, and help them finish.
Our engineers connect your permitting, licensing and case systems under the data and procurement terms we set with you.
Integrations
Government systems are connected with you during setup. Messaging connectors are live today.
Permitting and licensing
CRM and case management
Payments and forms
Messaging and website
Anything else
Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.
Jupiter, in practice
Jupiter / Flows / Renewal due
Earth, in practice
YouWhich permit applications have been stuck for two weeks?
EarthThe list, with the step each one stopped at.
YouWhich licenses expire next month?
EarthThe holders, with reminders queued.
YouWho missed an appointment and hasn't rebooked?
EarthEach resident, handed to a rebooking flow.
Venus, in practice
Hi Ana, this is Kim with the City of Riverside permits office. I saw you started a fence permit application. Can I help with anything?
it's asking for a site plan and I don't have one
For a residential fence, a hand-drawn sketch with measurements works. You can upload a photo of it right in the form.
oh easy, I'll do that tonight
Application submitted
Example conversations and flows. Names and details are made up.
More ways to use it
Renewals
Agents remind residents about licenses and registrations coming due and answer their questions.
Appointments
Agents confirm appointments and help residents reschedule instead of not showing up.
Programs
Agents follow up with residents who started signing up for a program and stopped.
FAQ
Your agency. Agents text on your behalf and follow your approved scripts and policies.
Yes. For the right clients we bring in specialist agents, and people with the titles and credentials the work calls for, as the program needs them. We scope it with you during setup.
No. Most agencies start with one piece, usually Venus on the conversations that stall or Earth to pull their data together, and add the rest when it makes sense.
Every setup is a little different, so our forward deployed engineers scope it with you on a short call, connect your systems and build the first flows. Book a demo and we'll walk you through what it looks like for you.
It depends on your volume and which products you turn on. Book a demo and we'll walk you through it.
Related: Political campaigns, Military & veterans, or see every industry.
VYG.AI
VYG puts one profile and a real person behind every unfinished application, so more residents get what they came for.