VYG.AI/Workflows/Telegram
TelegramJupiterWorkflows channelLive

Telegram in Workflows, one more step in your flow.

Telegram in Workflows is a flow step that sends a Telegram message. Connect Telegram in Settings and add the step to any flow, next to SMS and your other steps.

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A rooftop with a signal mast and a paper plane on a launch rail at the edge.
01/What customers see

A bot with your brand's name.

Each brand connects its own Telegram bot, so shoppers see your name and not ours.

9:41
Your storebot
/startWelcome to Your store. You will hear about restocks and offers here. Send /stop to opt out.Shop now
WelcomeThe shopper presses Start and is opted in.Live
9:41
Your storebot
Hey Sam, you left something in your cart at Your store. Tap the button below to pick up where you left off. Send /stop to opt out.Back to my cart
Cart reminderOne message, one button that opens the cart.Live
9:41
Your storebot
/stopYou are unsubscribed from Your store on Telegram.
Message
Opt outStopping Telegram leaves other subscriptions alone.Live

Example messages. Names are made up.

02/How it works

From a Start tap to a cart reminder.

Shoppers opt in by pressing Start, and they can send /stop at any time to opt out of Telegram without changing their other subscriptions.

  1. CustomerA shopper opens Telegram

    Your sign-up popup shows an Open Telegram button and a QR code.

    Live
  2. CheckThey press Start

    That tap is the opt-in for your brand's Telegram messages.

    Live
  3. TriggerCheckout Abandoned

    Later, the shopper leaves a cart behind.

    Live
  4. WaitWait 30 minutes

    Shoppers who come back and buy leave the flow.

    Live
  5. SendSend Telegram

    A message with one button that opens the cart.

    Live
03/Opt-in

A popup that opens Telegram.

Your sign-up popup shows an Open Telegram button on phones and a QR code on desktop. The shopper presses Start in Telegram to confirm.

  • Opt-in recorded when the shopper presses Start
  • Consent wording shown on the popup
Sign-up popup on your storeLive today
yourstore.com
Your storeShop   About   Cart
Get updates on Telegram

Scan the code, or open Telegram on this device.

Open TelegramBy submitting, you agree to receive Telegram marketing messages from Your store. Message frequency may vary. Send /stop to opt out.
04/The flow builder

A Telegram step in any flow.

Workflows · Abandoned checkoutLive today
Checkout AbandonedTrigger1,920 entered
Wait30 minutes
BranchRoute customers by rules
Opted in on Telegram
Send TelegramCart reminder1,284 sent
Order PlacedLeaves the flow
Opted in to texts
Send SMSCart reminder424 sent
Order PlacedLeaves the flow

Example data. Step names match the Workflows flow builder.

05/Results

See what sent, and why the rest did not.

Each Telegram step counts what was queued, sent, failed and skipped. Every skipped message shows the reason.

  • Not opted in, opted out or bot disconnected
  • A daily check on your bot connection
Send Telegram · Step resultsLive today
Queued0
Sent1,284Example data
Failed3
Skipped212
Not opted in132
Opted out64
Bot disconnected16
Settings · Integrations · TelegramLive today
Your store botConnected under your brand's name.Connected
Daily checkFlags a disconnected or revoked bot.Passing
ReconnectDisconnect
06/What it does

Reach Telegram users from the same flow.

Some audiences live on Telegram more than on SMS. With Telegram in Workflows, a flow can send a Telegram message as one of its steps. That step reads the same customer record as the rest of the flow, so it can wait, branch and skip people on the same rules as every other step. A customer who already bought, or who is mid conversation, can be left out.

07/What is built

Available in Workflows.

01

Telegram connection

Connect Telegram in Settings, next to SMS, Email and WhatsApp.

02

Telegram step in flows

Send a Telegram message from any flow.

03

One channels page

See each channel's setup state and what it sent, in one place.

Good to know: Telegram is a sending channel for flows. Human agent conversations run on SMS.

08/Related

Where Telegram fits.

01

Workflows

The flow builder where Telegram steps live.

Open
02

Profiles

The customer record every step reads.

Open
03

Pricing

Plans and rates for VYG products.

Open
09/Channels

Every Workflows channel.

10/Questions

Telegram FAQ.

How do I start sending on Telegram?

Connect Telegram in Settings, then add a Telegram step to a flow.

Can human agents chat on Telegram?

No. Telegram is a sending channel for flows. Human agent conversations run on SMS.

What does Telegram cost?

Self-serve rates for Telegram are on the way. Talk to us for current pricing.

Add Telegram to your flows.

Book a demo and we will show you Telegram in Workflows.

Book a demo

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