For restaurants
Reservations, online orders, loyalty and catering inquiries live in different systems. VYG puts each diner in one profile, runs the follow-up automatically, and puts a real person on the catering leads worth the most.
The problem
A 40-person office lunch doesn't check out in one click. People want to know about vegan options, delivery windows, and minimums. When nobody answers fast, they call the next place on the list. A text from a person keeps the lead warm while your kitchen stays focused.
The VYG universe for restaurants
Earth knows each diner across reservations, orders and loyalty. Jupiter brings them back. Venus works the catering and event inquiries. FDE connects your POS and ordering systems.
Reservations, online orders, POS visits, loyalty points and feedback, matched to one guest.
Flows that notice when a regular hasn't visited, follow up after a bad review, and remind guests about birthdays and anniversaries.
Agents text everyone who started a catering or private-event inquiry, answer menu and headcount questions, and book it.
Our engineers connect your POS, reservations and online ordering, and build your first flows with you.
Integrations
Restaurant systems are connected with you during setup. Marketing and messaging connectors are live today.
Point of sale
Reservations and waitlist
Online ordering and delivery
Catering and events
Loyalty
Website & marketing
Anything else
Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.
Jupiter, in practice
Jupiter / Flows / Lapsed regular
Earth, in practice
YouWhich regulars haven't been in for six weeks?
EarthThe list, with their usual order and favorite location, handed to a winback flow.
YouWho booked a party of eight or more last year?
EarthEach guest, with a private-dining offer queued before the holidays.
YouWhich catering leads went quiet after the first quote?
EarthThe open quotes, sorted by size, sent to a Venus agent to follow up.
Venus, in practice
Hi Sam! 👋 It's Lena from Casa Verde. Saw you were putting together a taco bar for Friday. Can I help with anything before you place it?
do you have vegan options? a few people on our team are vegan
We do! The taco bar comes with a roasted veggie and black bean filling that's fully vegan 🙂 Want me to add an extra tray of it?
yes please, that's perfect
$885 order recovered
Example conversations and flows. Names and details are made up.
More ways to use it
Private events
Agents follow up on private dining and party inquiries until there's a date on the calendar.
Win-back
Agents check in with guests who haven't ordered in a while, with an offer you approve.
Large parties
Agents confirm large-party bookings ahead of time so fewer tables sit empty.
FAQ
No. Agents text as your restaurant, use your menu and policies, and never promise anything you haven't approved.
Usually not. Agents spend their time where one conversation can bring in hundreds of dollars, like catering, private events, and large parties.
Yes. Agents learn your menu, allergens, minimums, and delivery area before they start.
No. Most restaurants start with one piece, usually Venus on the conversations that stall or Earth to pull their data together, and add the rest when it makes sense.
Every setup is a little different, so our forward deployed engineers scope it with you on a short call, connect your systems and build the first flows. Book a demo and we'll walk you through what it looks like for you.
It depends on your volume and which products you turn on. Book a demo and we'll walk you through it.
Related: Hotels, Tours & experiences, or see every industry.
VYG.AI
VYG puts one profile and a real person behind every inquiry, so big orders don't go to the next place on the list.