For tours & experiences

Fill every spot, then bring them back next season.

Bookings, waivers, reviews and group requests each live in their own tool. VYG puts each guest in one profile, runs the reminders and follow-ups, and puts a real person on the bookings that stall.

Book a demoSee the products

The problem

One unanswered question costs you the booking.

Can kids come? What happens if it rains? Your booking page has the answer somewhere, but most people won't dig for it and won't call. They plan to come back later, and the spot goes out empty. A text from a person answers the exact question they had.

The VYG universe for tours & experiences

Every planet, working for your bookings.

Earth knows each guest across trips. Jupiter runs reminders and rebooking. Venus finishes the bookings people almost made. FDE connects your booking system.

EarthCustomer data platformLive

One profile per guest.

Bookings, group size, waivers, reviews and messages in one timeline.

  • Repeat guests recognized across tours
  • Group organizers tracked separately from attendees
  • Segments like last-season guests or five-star reviewers
About Earth
JupiterFlows & AI agentsBeta

Reminders, upsells and rebooking.

Flows for pre-trip reminders, add-ons, weather changes and next-season rebooking.

  • Waiver and check-in reminders
  • Add-ons like photos or gear rental
  • Rebooking offers timed to the season
About Jupiter
VenusHuman-powered SMSLive

Fill the spots people almost booked.

Agents text people who left checkout, answer questions about difficulty, weather or kids, and get the spot booked.

  • Group and private bookings followed up
  • Cancellations moved to new dates
  • Texts as your company
About Venus
FDEForward deployed engineeringService

Your booking system, connected.

Our engineers connect your booking platform and build your first flows with you.

  • Booking platform wired into Earth
  • Flows on your real guest data
  • Your team set up to run it
About FDE

Integrations

The systems tour operators run on.

Booking platforms are connected with you during setup. Marketing and messaging connectors are live today.

Booking platforms

  • FareHarborBuilt with you
  • Peek ProBuilt with you
  • RezdyBuilt with you
  • BókunBuilt with you
  • CheckfrontBuilt with you
  • XolaBuilt with you

Marketplaces

  • ViatorBuilt with you
  • GetYourGuideBuilt with you
  • Airbnb ExperiencesBuilt with you

Waivers and reviews

  • SmartwaiverBuilt with you
  • WaiverSignBuilt with you
  • TripAdvisorBuilt with you
  • Google Business ProfileBuilt with you

Website & marketing

  • VYG Web PixelLive
  • KlaviyoLive
  • Meta AdsLive
  • Google AdsBuilt with you
  • SlackLive

Anything else

  • Custom webhook & APIBeta
  • CSV and SFTP importsBuilt with you
  • ZapierBuilt with you

Live connects today. Beta is available to beta customers. Built with you means our forward deployed engineers connect it during setup through its API, webhooks or exports. Don't see a system you use? If it has an API, we can connect it.

Jupiter, in practice

Last summer's guests, invited back.

Jupiter / Flows / Next season

  1. triggerEleven months since a guest's trip
  2. checkAlready booked this season? Stop.
  3. branchLeft a five-star review?
  4. humanYes: a Venus agent texts with early access
  5. sendNo: an email with this season's dates
  6. goalBooked again

Earth, in practice

Ask your customer data a question.

YouWhich groups of six or more booked last summer?

EarthThe organizers, with a group rate queued before the season opens.

YouWho started a booking this week and didn't finish?

EarthEach guest and the tour they looked at, handed to a Venus agent.

YouWhich guests came back more than once?

EarthYour repeat guests, saved as a segment for early access.

Venus, in practice

A booking question, answered in minutes.

Hi Priya! 👋 It's Sam from Blue Cove Kayak Tours. Saw you were booking the sunset paddle for Saturday. Anything I can answer?

my kids are 7 and 9, is that ok? and what if it storms

Ages 6 and up are welcome, and kids paddle in a tandem with an adult 🙂 If weather cancels the tour, you get a full refund or a free reschedule.

great, booking it now

$336 booking recovered

Example conversations and flows. Names and details are made up.

More ways to use it

More than abandoned bookings.

Add-ons

Sell the extras after booking.

Agents offer photo packages, gear rental, and upgrades to people who already booked.

Private & group

Close the group inquiries.

Agents follow up on private tours, team outings, and school groups.

Weather

Rebook instead of refund.

When weather cancels a tour, agents help customers pick a new date.

FAQ

Questions, answered.

Will customers know they're texting Venus?

No. Agents text as your company and follow your policies on refunds, weather, and age limits.

Can you text people who already booked?

Yes. Many tour companies use Venus for add-ons and trip reminders after the booking.

Do I have to use every product?

No. Most tour operators start with one piece, usually Venus on the conversations that stall or Earth to pull their data together, and add the rest when it makes sense.

How does setup work?

Every setup is a little different, so our forward deployed engineers scope it with you on a short call, connect your systems and build the first flows. Book a demo and we'll walk you through what it looks like for you.

How does pricing work?

It depends on your volume and which products you turn on. Book a demo and we'll walk you through it.

Related: Hotels, Restaurants, or see every industry.

VYG.AI

Your customers are waiting for an answer. Are you showing up?

VYG puts one profile and a real person behind every unfinished booking, so fewer spots go out empty.

Book a demo