For eCommerce Wellness Brands
Stop losing wellness sales to unanswered product questions.
VYG Conversations is checkout recovery by text. When a shopper leaves checkout without their device or supplements, we text them. A real person answers their question and recovers the order.
Live in 24 to 48 hours. No commitments. Free trials available.
Typical across brands on VYG. Not a wellness-only figure.
Text Message
Today 9:42 PM
Hi Dana, it's Maya from Your Brand. I saw the Calm Pro massager is still in your cart. Any questions I can help with?
Can I pay with my HSA card?
Yes. It's listed as HSA and FSA eligible, so your card works at checkout. It also has a 2-year warranty.
Good. What if it doesn't work for me?
You can send it back within 60 days. Here's our returns policy: yourbrand.com/returns
Great, just ordered it.
- 1A shopper leaves a device or supplement in checkout
- 2A real person answers from your product details
- 3The order comes back
Three steps, and a human in the middle.
A shopper leaves checkout
They typed a phone number at checkout, then left. A text comes from a number set up for your brand.
A real person answers
A real person, not a bot, reads the cart and your product details and texts back like your own staff. People make every judgment call.
You keep the answers
Every answer is saved as customer data, so your team can see what each shopper asked, from ingredients to returns, and why they didn't buy.
For products shoppers want explained before they buy.
“For a product like ours, that one-on-one conversation is what customers are actually looking for. It's an educational tool just as much as it's a revenue recovery tool, and the recovered revenue is almost an added bonus.”
19% recovery rate$987 average recovered order6.5% of total revenue
Read the Flowell storyWhat wellness brands ask first
Is it a bot?
No. Real people run the conversations, seven days a week. They are trained on your products.
Will your agents give our shoppers health advice?
No. Agents answer from the product details and policies you give them, like ingredients, warranty and returns. They don't give medical advice. Questions about a health condition can go to your team by email or Slack.
Which ecommerce platforms does it work with?
VYG works with major ecommerce platforms. We confirm the setup for your store on the demo call. Most stores are live in 24 to 48 hours.
Does this replace Klaviyo?
No. Keep Klaviyo and your SMS tool. VYG adds one-to-one text conversations with shoppers who didn't finish checking out.
Do we have to discount?
No. Many sales come back with an answer about ingredients, warranty or returns, not a discount. If you allow discounts, you choose the type and amount, and each shopper gets their own code.
Can we try it first?
Yes. Free trials are available, with no commitments.
Wellness shoppers have questions. A real person should answer them.
On the call, we look at your store's data and estimate what a real person in your checkout could recover.
Book my 30-minute demo Or create a free accountLive in 24 to 48 hours. No commitments. Free trials available.