For Hotels

Stop losing direct bookings to unanswered questions.

VYG Conversations is booking follow-up by text. When a guest starts booking on your site and stops, we text them. A real person answers their question and they book direct.

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Our team sets it up with you. No commitments. Free trials available.

10 to 15%of stalled ecommerce checkouts come back as orders
Real peoplerun the conversations, 7 days a week

Typical across ecommerce brands on VYG. Not a hotel figure.

Your Hotel

Text Message
Today 2:14 PM

Hi Alex, it's Maya from Your Hotel. I saw you were booking the king room for the 17th to the 19th. Any questions I can help with?

Can we check in early? Our flight lands at 9.

I've added an early check-in request. If the room isn't ready yet, the front desk will hold your bags. Parking is free for guests.

Great. Can we cancel if plans change?

Yes, free up to 48 hours before arrival. Here's our policy: yourhotel.com/cancellation

Perfect, just booked it.

  1. 1A guest starts a booking and stops
  2. 2A real person answers from your hotel's details
  3. 3The guest books direct
Example conversation, as your guest sees it. Texted from a number set up for your hotel.
/How it works

Three steps, and a human in the middle.

01

A guest leaves the booking page

They picked dates and a room and typed a phone number, then left. A text comes from a number set up for your hotel.

02

A real person answers

A real person, not a bot, reads the dates and room and your hotel's details, then texts back like your own staff. Rates, parking, pets, early check-in: they answer from your policies.

03

You keep the answers

Every answer is saved as guest data, so your team can see what each guest asked and why they didn't book.

/Proof

For guests with one more question before they book.

About 3%of store sales recovered, on average, across ecommerce brands on VYG.
23% vs 1%Shoppers who reply to the text recover at about 23%. Shoppers who don't reply: about 1%. A pattern across our ecommerce brands, not a controlled test.
/Questions

What brands ask first

Is it a bot?

No. Real people run the conversations, seven days a week. They text as your hotel, in your voice, and are trained on your property's details.

Does it work with our booking engine?

Every hotel runs on a different setup, so our engineers connect your booking engine with you. We scope it on the demo call. Nothing changes for your front desk.

Does this replace our guest messaging tool?

No. Keep the tools you use with booked guests. VYG adds one-to-one text conversations with guests who started a booking on your site and didn't finish.

What about guests who book through online travel agencies?

We focus on guests who start booking on your own site. Those are the guests you can win back at your direct rate.

Will you offer guests a lower rate?

Only if you allow it. Agents follow your policies on rates, upgrades and cancellations, and send guests back to book at your direct rate.

Can we try it first?

Yes. Free trials are available, with no commitments.

A hotel room where a text from a real person arrives on the phone and the room booking is finished on the laptop.

Your guests have questions. Someone should answer them.

On the call, we walk through your booking flow and what setup looks like for your property.

Book my 30-minute demo Or create a free account

Our team sets it up with you. No commitments. Free trials available.

Published . Updated . VYG figures come from ecommerce brands on VYG; there are no hotel figures yet. The reply figures (23% vs 1%) cover the 60 days to July 7, 2026, and describe a correlation, not a causal lift.