For eCommerce Home Gym Brands

Stop losing sales to unanswered setup questions.

VYG Conversations is checkout recovery by text. When a shopper leaves gym equipment in their cart, we text them. A real person answers their question and recovers the order.

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Live in 24 to 48 hours. No commitments. Free trials available.

10 to 15%of stalled checkouts come back as orders
Real peoplerun the conversations, 7 days a week

Typical across brands on VYG. Not a home-gym-only figure.

Your Brand

Text Message
Today 2:14 PM

Hi Chris, it's Dani from Your Brand. I saw the Atlas power rack is still in your cart. Any questions I can help with?

Will it fit under a 7 foot ceiling?

Yes. It's 80 inches tall and stands on its own, so you don't have to bolt it down. Want the floor dimensions too?

No need. Can you deliver it to a second floor room?

We can. Here are the delivery options: yourbrand.com/delivery

Perfect, just ordered it.

  1. 1A shopper leaves gym equipment in their cart
  2. 2A real person answers from your product details
  3. 3The order comes back
Example conversation, as your shopper sees it. Texted from a number set up for your brand.
/How it works

Three steps, and a human in the middle.

01

A shopper leaves checkout

They typed a phone number at checkout, then left. A text comes from a number set up for your brand.

02

A real person answers

A real person, not a bot, reads the cart and your product details, like dimensions and weight limits, and texts back like your own staff. People make every judgment call.

03

You keep the answers

Every answer is saved as customer data, so your team can see what each shopper asked, from ceiling height to delivery, and why they didn't buy.

/Proof

For equipment shoppers research before they buy.

“The agents were responding with exactly how to hang it based on our internal database. That was one of the biggest things that sold it for us.”
Jon Shanahan, Head of Marketing, TRXSuspension trainers and home fitness

2,732 carts recovered14% recovery rate42% reply rate

Read the TRX story
About 3%of store sales recovered, on average, across brands on VYG.
23% vs 1%Shoppers who reply to the text recover at about 23%. Shoppers who don't reply: about 1%. A pattern across our brands, not a controlled test.
/Questions

What brands ask first

Is it a bot?

No. Real people run the conversations, seven days a week. They are trained on your products.

Which ecommerce platforms does it work with?

VYG works with major ecommerce platforms. We confirm the setup for your store on the demo call. Most stores are live in 24 to 48 hours.

Does this replace Klaviyo?

No. Keep Klaviyo and your SMS tool. VYG adds one-to-one text conversations with shoppers who didn't finish checking out.

Do we have to discount?

No. Many sales come back with an answer about shipping, assembly or fit, not a discount. If you allow discounts, you choose the type and amount, and each shopper gets their own code.

How do agents learn our equipment?

During setup, we train agents on your products and build a knowledge base with your specs, such as weight limits and assembly steps. Support questions go to your team.

Can we try it first?

Yes. Free trials are available, with no commitments.

A home gym where a text from a real person arrives on the phone and the equipment order is finished on the laptop.

Your shoppers have setup questions. Someone should answer them.

On the call, we look at your store's data and estimate what a real person in your checkout could recover.

Book my 30-minute demo Or create a free account

Live in 24 to 48 hours. No commitments. Free trials available.

Published . Updated . VYG figures are across brands on VYG, not home-gym-only. The reply figures (23% vs 1%) cover the 60 days to July 7, 2026, and describe a correlation, not a causal lift.