For eCommerce Furniture and Home Brands

Stop losing sales to unanswered product questions.

VYG Conversations is checkout recovery by text. When a shopper leaves behind a cart full of furniture, we text them. A real person answers their question and recovers the order.

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Live in 24 to 48 hours. No commitments. Free trials available.

10 to 15%of stalled checkouts come back as orders
Real peoplerun the conversations, 7 days a week

Typical across brands on VYG. Not a furniture-only figure.

Your Brand

Text Message
Today 2:14 PM

Hi Jordan, it's Maya from Your Brand. I saw the Ellis sofa is still in your cart. Any questions I can help with?

Will it fit through a 32 inch door?

Yes. It's 30 inches tall and the legs come off, so it goes through on its side. Want a free fabric swatch first?

No need. Can I return it if the color is off?

You can. Here's our returns policy: yourbrand.com/returns

Perfect, just ordered it.

  1. 1A shopper leaves a cart full of furniture
  2. 2A real person answers from your product details
  3. 3The order comes back
Example conversation, as your shopper sees it. Texted from a number set up for your brand.
/How it works

Three steps, and a human in the middle.

01

A shopper leaves checkout

They typed a phone number at checkout, then left. A text comes from a number set up for your brand.

02

A real person answers

A real person, not a bot, reads the cart and your product details and texts back like your own staff. People make every judgment call.

03

You keep the answers

Every answer is saved as customer data, so your team can see what each shopper asked and why they didn't buy.

/Proof

For products shoppers think hard about before they buy.

“Having art consultants available 24/7 has transformed our customer experience.”
Founder, Clock CanvasWall art and decor

$342K recovered15% recovery rate43% reply rate

Read the Clock Canvas story
About 3%of store sales recovered, on average, across brands on VYG.
23% vs 1%Shoppers who reply to the text recover at about 23%. Shoppers who don't reply: about 1%. A pattern across our brands, not a controlled test.
/Questions

What brands ask first

Is it a bot?

No. Real people run the conversations, seven days a week. They are trained on your products.

Which ecommerce platforms does it work with?

VYG works with major ecommerce platforms. We confirm the setup for your store on the demo call. Most stores are live in 24 to 48 hours.

Does this replace Klaviyo?

No. Keep Klaviyo and your SMS tool. VYG adds one-to-one text conversations with shoppers who didn't finish checking out.

Do we have to discount?

No. Many sales come back with an answer about delivery, returns or size, not a discount. If you allow discounts, you choose the type and amount, and each shopper gets their own code.

Can we try it first?

Yes. Free trials are available, with no commitments.

A living room where a text from a real person arrives on the phone and the furniture order is finished on the laptop.

Your shoppers have questions. Someone should answer them.

On the call, we look at your store's data and estimate what a real person in your checkout could recover.

Book my 30-minute demo Or create a free account

Live in 24 to 48 hours. No commitments. Free trials available.

Published . Updated . VYG figures are across brands on VYG, not furniture-only. The reply figures (23% vs 1%) cover the 60 days to July 7, 2026, and describe a correlation, not a causal lift.