For eCommerce Bath and Body Brands
Stop losing sales to unanswered skin and scent questions.
VYG Conversations is checkout recovery by text. When a shopper leaves a cart of bath products, we text them. A real person answers their question and recovers the order.
Live in 24 to 48 hours. No commitments. Free trials available.
Typical across brands on VYG. Not a bath-and-body-only figure.
Text Message
Today 8:41 PM
Hi Priya, it's Tess from Your Brand. I saw the oat body wash is still in your cart. Any questions I can help with?
Is it okay for sensitive skin? Scented soaps make me itch.
It comes in a fragrance-free version with the same formula. Want a sample size to try first?
No need. Can I return it if my skin reacts?
You can. Here's our returns policy: yourbrand.com/returns
Perfect, just ordered the unscented one.
- 1A shopper leaves a cart of bath products
- 2A real person answers from your product details
- 3The order comes back
Three steps, and a human in the middle.
A shopper leaves checkout
They typed a phone number at checkout, then left. A text comes from a number set up for your brand.
A real person answers
A real person, not a bot, reads the cart and your product and ingredient details and texts back like your own staff. People make every judgment call.
You keep the answers
Every answer is saved as customer data, so your team can see what each shopper asked, from skin type to scent, and why they didn't buy.
For products shoppers put on their skin.
“It honestly shocked me how perfectly they carried our brand voice. We have a 40,000-member Facebook group, and customers send us screenshots saying, ‘This is so nice that I got a follow-up from someone at Glamnetic.’”
$6.8M+ recovered94,758 orders recovered9.55% of brand revenue
Read the Glamnetic storyWhat brands ask first
Is it a bot?
No. Real people run the conversations, seven days a week. They are trained on your products.
Can your team answer ingredient and skin questions?
Yes. During setup, our team builds a knowledge base from your products and coaches the agents on it. That knowledge base helps them answer. Anything they can't answer goes to your team by email or Slack.
Which ecommerce platforms does it work with?
VYG works with major ecommerce platforms. We confirm the setup for your store on the demo call. Most stores are live in 24 to 48 hours.
Does this replace Klaviyo?
No. Keep Klaviyo and your SMS tool. VYG adds one-to-one text conversations with shoppers who didn't finish checking out.
Do we have to discount?
No. Many sales come back with a clear answer about the product, shipping or returns, not a discount. If you allow discounts, you choose the type and amount, and each shopper gets their own code.
Can we try it first?
Yes. Free trials are available, with no commitments.
Your shoppers have questions. Someone should answer them.
On the call, we look at your store's data and estimate what a real person in your checkout could recover.
Book my 30-minute demo Or create a free accountLive in 24 to 48 hours. No commitments. Free trials available.