For Auto Dealers and Repair Shops

Stop losing car sales and repair jobs to unanswered questions.

VYG Conversations is follow-up by text for dealers and repair shops. When a lead or repair quote goes quiet, a real person answers the customer's questions and books the visit.

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Set up with you by our engineers. No commitments. Free trials available.

Real peoplerun the conversations, 7 days a week
Your rulesPricing, financing and repair advice stay with your team

Agents text as your dealership or shop, from a number set up for you.

Your Dealership

Text Message
Today 2:14 PM

Hi Marcus, it's Dana from Your Dealership. I saw you asked about the gray RAV4 Hybrid. Any questions I can help with?

Is it still available? Does it have a warranty?

It's still on the lot. It's certified pre-owned, so it comes with a warranty. Want to take it for a drive?

Maybe. What's the out-the-door price with my Accord as a trade?

Our sales manager will give you exact numbers once we appraise the Accord. I can book Saturday at 11 for both.

Saturday at 11 works. See you then.

  1. 1A vehicle inquiry or repair quote goes quiet
  2. 2A real person answers from what you approve
  3. 3The test drive or repair gets booked
Example conversation, as your customer sees it. Texted from a number set up for your dealership or shop.
/How it works

Three steps, and a human in the middle.

01

A customer goes quiet

They asked about a car, started a credit app or got a repair quote, then stopped replying. A text comes from a number set up for your business.

02

A real person answers

A real person, not a bot, reads the inquiry or estimate and texts back like your own staff. Pricing, financing and repair advice stay with your team.

03

Your team gets the visit

The test drive or repair is booked and handed to your sales team or advisors. Every answer is saved, so you can see what each customer asked.

/Proof

For cars and repairs people think hard about before they say yes.

10 to 15%of stalled checkouts come back as orders, across ecommerce brands on VYG. Not an automotive figure.
23% vs 1%Shoppers who reply to the text recover at about 23%. Shoppers who don't reply: about 1%. A pattern across ecommerce brands on VYG, not a controlled test.
/Questions

What dealers and shops ask first

Is it a bot?

No. Real people run the conversations, seven days a week. They are trained on your inventory and policies.

Does it work with our DMS or shop system?

Our engineers scope your setup on a short call, then connect your systems and build the first follow-ups with you. We show you what that looks like on the demo call.

Does this replace our BDC or service advisors?

No. Agents pick up the leads and declined repairs your team doesn't have time for, and hand them back once there's an appointment.

Do agents quote prices or approve financing?

No. Agents share only what you approve. Pricing, financing and repair advice go to your team.

Can we try it first?

Yes. Free trials are available, with no commitments.

A dealership showroom where a text from a real person arrives on the phone and a test drive is booked on the desk calendar.

Your customers have questions. Someone should answer them.

On the call, we look at how your dealership or shop follows up today and show where a real person could book more visits.

Book my 30-minute demo Or create a free account

Set up with you by our engineers. No commitments. Free trials available.

Published . Updated . VYG has no dealership or repair shop figures yet. The figures on this page are across ecommerce brands on VYG. The reply figures (23% vs 1%) cover the 60 days to July 7, 2026, and describe a correlation, not a causal lift.