Conversations vs. Attentive Concierge.

Attentive Concierge and Conversations both put live people behind the text. The difference is who they are allowed to text, what it takes to run, and whether it is an add-on or the whole product.

The core difference

Both use live agents. Only one reaches shoppers outside your list.

Conversations

P2P messaging

Real human agents, real conversations
No SMS marketing opt-in required
Just needs a phone number entered at checkout
Reaches 70 to 80% of shoppers
Runs alongside Attentive, no switch needed
Pricing tied to recovered sales

Attentive Concierge

A2P platform add-on

Live agents, but only on your opted-in subscribers
Requires explicit SMS marketing opt-in
Reaches only subscribers, about 15 to 25% of shoppers
An add-on to the Attentive platform
Built for high-volume brands on platform contracts
Platform and Concierge fees

Bottom line: Attentive Concierge is a people-powered layer on the Attentive platform. Its agents work the subscribers you already collected. Conversations agents reach the shoppers who entered a phone number but never subscribed, a group Concierge cannot text.

Reach

The audience a subscriber program can't reach.

70 to 80%Of shoppers enter a phone number

15 to 25%Opt into SMS marketing (A2P)

0%Of non-subscribers Attentive Concierge can text

The math: 1,000 abandoned carts. 750 have phone numbers. About 200 opted into SMS marketing. Concierge agents can text those 200 subscribers. Conversations can text all 750. That's 550 abandoned carts that only Conversations can reach.

Recovery rates run 10 to 25%, with top performers clearing 22%.

Beyond reach

Same live agents. Different commitment.

A specialist, not a platform add-on

Concierge is one feature of the Attentive platform, so you run Attentive as your SMS channel to use it. Conversations plugs into the store and tools you already run.

Paid on outcomes

Most of what you pay Conversations is a share of the sales we recover, so cost follows results. See pricing for the base fee and rates.

Works with Attentive

You don't have to choose. Conversations works the non-subscribed shoppers Attentive can't reach and can exclude everyone already on your Attentive list, so the two never text the same person.

Agents focused on the checkout

Both use real people. Conversations agents work one high-intent moment, the abandoned cart, rather than a general concierge desk.

Competitor descriptions reflect each company's public positioning as of October 2026. See how Conversations compares to Redo.

CONVERSATIONS

Don't cap recovery at your subscriber list. Reach the other 80%.

Conversations reaches the shoppers Concierge can't, and runs alongside your Attentive program.

Book a demo