For eCommerce Jewelry Brands

Stop losing jewelry sales to unanswered questions.

VYG Conversations is checkout recovery by text. When a shopper leaves a ring or necklace in checkout, we text them. A real person answers their question and recovers the order.

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Live in 24 to 48 hours. No commitments. Free trials available.

10 to 15%of stalled checkouts come back as orders
Real peoplerun the conversations, 7 days a week

Typical across brands on VYG. Not a jewelry-only figure.

Your Brand

Text Message
Today 2:14 PM

Hi Priya, it's Sofia from Your Brand. I saw the Aria ring is still in your cart. Any questions I can help with?

Is the band solid gold? Nickel makes my skin itch.

Yes. It's 14k solid gold with no nickel. Not sure of your size? We can mail you a free ring sizer first.

No need, I'm a 6. Can I exchange it if it doesn't fit?

You can. Here's our exchange policy: yourbrand.com/exchanges

Perfect, just ordered it.

  1. 1A shopper leaves a ring in checkout
  2. 2A real person answers from your product details
  3. 3The order comes back
Example conversation, as your shopper sees it. Texted from a number set up for your brand.
/How it works

Three steps, and a human in the middle.

01

A shopper leaves checkout

They typed a phone number at checkout, then left. A text comes from a number set up for your brand.

02

A real person answers

A real person, not a bot, reads the cart and your sizing, metal and returns details, then texts back like your own staff. People make every judgment call.

03

You keep the answers

Every answer is saved as customer data, so your team can see what each shopper asked, from ring size to metal allergies, and why they didn't buy.

/Proof

For pieces shoppers want to get exactly right.

“Having experts who understand our products makes every conversation more valuable.”
Evestar Agency Team, Body Candy partnerBody jewelry

10,131 carts recovered1 in 4 shoppers replied200,000+ conversations

Read the Body Candy story
About 3%of store sales recovered, on average, across brands on VYG.
23% vs 1%Shoppers who reply to the text recover at about 23%. Shoppers who don't reply: about 1%. A pattern across our brands, not a controlled test.
/Questions

What brands ask first

Is it a bot?

No. Real people run the conversations, seven days a week. They are trained on your products.

Which ecommerce platforms does it work with?

VYG works with major ecommerce platforms. We confirm the setup for your store on the demo call. Most stores are live in 24 to 48 hours.

Does this replace Klaviyo?

No. Keep Klaviyo and your SMS tool. VYG adds one-to-one text conversations with shoppers who didn't finish checking out.

How do they know our metals and stones?

They work from your product pages, sizing guide and policies. A shopper who asks about engraving or returns on a personalized piece gets your policy.

Do we have to discount?

No. Many sales come back with an answer about ring size, metal or exchanges, not a discount. If you allow discounts, you choose the type and amount, and each shopper gets their own code.

Can we try it first?

Yes. Free trials are available, with no commitments.

A bedroom where a text from a real person arrives on the phone and the jewelry order is finished on the laptop.

Your shoppers have questions. Someone should answer them.

On the call, we look at your store's data and estimate what a real person in your checkout could recover.

Book my 30-minute demo Or create a free account

Live in 24 to 48 hours. No commitments. Free trials available.

Published . Updated . VYG figures are across brands on VYG, not jewelry-only. The reply figures (23% vs 1%) cover the 60 days to July 7, 2026, and describe a correlation, not a causal lift.