Case studies
See how ecommerce teams use Venus's human-powered SMS to close more carts and drive measurable revenue.
"There's always incremental lift with LiveRecover because they can reach people your SMS platform can't. It's not a question of if there's lift, just how much."
"We've had such a successful year with LiveRecover. Our retention skyrocketed, and our customers keep coming back. Some even send us messages or photos after they get their order saying how confident they feel. That's the whole reason we do this."
"It honestly shocked me how perfectly they carried our brand voice. We have a 40,000-member Facebook group, and customers send us screenshots saying, 'This is so nice that I got a follow-up from someone at Glamnetic.' They see LiveRecover as part of our brand."
"You're losing money. Go talk to LiveRecover and get it set up yesterday. It takes no time, the dashboards make sense, and you can see the money rolling in."
"Every time our board asks us to cut money, I go through everything we pay for, and LiveRecover is just a total no-brainer. It's nice to have something that's working every day in the background."
"LiveRecover doesn't just recover lost revenue. For a product like ours, that one-on-one conversation is what customers are actually looking for. It's an educational tool just as much as it's a revenue recovery tool, and the recovered revenue is almost an added bonus."
"We're at an 18% recovery rate, which I think is way higher than our normal checkout abandonment flow. It's been going really well."
"After the first 30 days, CVR increased 10% and AOV increased by 15%."
"The human touch makes all the difference in our recovery rates."
"Our customers appreciate the personal touch LiveRecover brings."
"LiveRecover has been a game-changer for us. The personalized SMS approach not only helped us recover lost sales but also allowed us to connect with our customers on a more personal level."
"The results speak for themselves, and we couldn't be happier with the impact LiveRecover has had on our business."
"LiveRecover helped us tap into a customer segment we were missing entirely."
"We're at an 18% recovery rate, which I think is way higher than our normal checkout abandonment flow. It's been going really well."
"We made $70,000 (in Q1 2024), that's about 6% of our cart abandoned recoverers. That's just additional revenue that we would have missed out on if we didn't have LiveRecover."
"LiveRecover delivers consistent results month after month."
"The personal touch makes all the difference for our family-focused brand."
"LiveRecover lets us connect with the 90 percent of shoppers we couldn't reach through traditional email or SMS. It's person to person communication that creates real conversations, uncovers intent, answers questions, and encourages customers to complete their purchase."
"It's impossible to build that kind of personalized flow inside a normal SMS platform. You can't predict or automate hundreds of different responses. LiveRecover made sense because it's handled by real people and only charges based on recovered sales."
"This became one of our few quick wins that turned into a must-have. LiveRecover's human touch fits our brand perfectly, and we see the impact every week."
"The agents were responding with exactly how to hang it based on our internal database. That was one of the biggest things that sold it for us."
"It was a no-brainer for Dad Gang. The way LR interacts with cart abandoners is super organic."
VENUS
We're not replacing your SMS marketing. We're unlocking the funnel it's legally barred from touching.