How OhSnap Recovered 10,000+ Carts Using LiveRecover
“We're at an 18% recovery rate, which I think is way higher than our normal checkout abandonment flow. It's been going really well.”
E-COMMERCE DIRECTOR, OHSNAP
About OHSNAP
OhSnap makes the credit-card-thin magnetic phone grip your phone has been waiting for. Strong enough to hold weight, slim enough to disappear in your pocket, MagSafe-compatible, no permanent stick. They've built a following with phone-first humans who want one-handed scrolling without a bulky case lifting their phone half an inch off the table.
The challenge
Phone accessories live or die on compatibility. And OhSnap shoppers are detail-oriented, the kind of customer who reads the spec sheet, watches the unboxing, and asks one more question before pulling the trigger.
OhSnap already had email and SMS automations running. Both helped, but a meaningful chunk of high-intent shoppers were going dark before checkout.
It wasn't disinterest. It was checking. Customers were asking:
"Will this work with my iPhone 15 Pro and a MagSafe wallet?" "Is the magnet strong enough to hold a charger?" "Will it scratch the back of my phone?" "Does it work over a case, or do I need it bare?"
Generic recovery automations couldn't answer compatibility questions in real time. So those carts sat.
The solution
Instead of sending another "complete your purchase" text, OhSnap brought in LiveRecover.
Now, every abandoned cart gets a real human on the other end of the conversation. Not a bot. Not a flow. An actual person who knows the catalog, can confirm phone compatibility, talk through magnet strength specs, or walk a customer through which version pairs with which case.
It's less "reminder" and more "the spec-sheet conversation customers were going to have anyway." Now it happens before they bounce, not after.
The results
- 10,785 carts recovered since launch
- 15% recovery rate, sustained over 25 months
- 1 in 3 customers replied to outbound SMS
Why it works
Every message is handled by trained agents. No scripts. No generic responses.
Customers didn't forget. They hesitated. LiveRecover tackles the actual objection, pricing, shipping, fit, whatever it is.
Performance-based pricing means you only pay on revenue that's already been recovered.
Shopify integration. ~10 minutes. No engineering headaches.
E-COMMERCE DIRECTOR's advice to brands
Quick, accurate answers about compatibility have been huge for our conversion rates.
We'll let the big names do the talking.
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