How Clock Canvas Recovered $342K in Wall-Art Carts Using LiveRecover

About CLOCK CANVAS

Clock Canvas turns walls into something worth looking at. Their pieces blur the line between art print and functional decor, large-format canvases, photo-printed wall clocks, statement pieces sized for the rooms people actually live in. They've built a customer base that wants their walls to say something specific, not just fill space.

The challenge

Wall art is a high-consideration purchase. The piece is going on a wall the customer sees every day, in a room they care about, at a price point that isn't impulse territory. People don't buy wall art quickly.

Clock Canvas already had email and SMS automations running. Both helped, but a meaningful chunk of high-intent shoppers were going dark before checkout.

It wasn't disinterest. It was picturing. Customers were trying to answer:

"Is this size right for the space I have?" "Will this color work over my couch?" "How does it hang, does it come with hardware?" "What's the actual material, canvas? acrylic?"

Generic recovery automations couldn't answer any of that. So those carts sat.

The solution

Instead of sending another "your art is waiting" text, Clock Canvas brought in LiveRecover.

Now, every abandoned cart gets a real human on the other end of the conversation. Not a bot. Not a flow. An actual person who knows the catalog, can talk through sizing, suggest a complementary piece, walk through hanging hardware, or recommend the right finish for a particular room.

It's less "reminder" and more "the conversation a customer would have with a knowledgeable shop owner before buying a piece for their living room."

The results

• $342K recovered in wall-art sales since launch
• 15% recovery rate on conversations started
• Nearly half of customers replied to outbound SMS

Why it works