How One With Swim Recovered 1,500+ Carts Using LiveRecover
“LiveRecover has been a game-changer for us. The personalized SMS approach not only helped us recover lost sales but also allowed us to connect with our customers on a more personal level.”
FOUNDER, ONE WITH SWIM
About ONE WITH SWIM
One With Swim makes sustainable swimwear from recycled materials. Beautiful pieces that don't ask you to choose between style and conscience. Their customers care about ocean health, fabric provenance, and one well-made suit over five disposable ones.
The challenge
Swimwear is the most fit-sensitive thing you can buy online. Sizing varies by brand. Coverage matters. Stretch matters. And One With Swim's recycled-material story doesn't tell itself in a 280-character SMS reminder.
They already had email and SMS automations running. Both moved the needle, but a chunk of high-intent shoppers were going dark on first contact.
It wasn't disinterest. It was caution. They had questions.
"Will the recycled fabric still hold its shape?" "How does this fit a curvier body?" "Is the leg cut high or low?" "How does the eco-claim actually work?"
Generic recovery automations couldn't answer any of that. So those shoppers walked.
The solution
Instead of sending another "come back to your cart" text, One With Swim brought in LiveRecover.
Now, every abandoned cart gets a real human on the other end of the conversation. Not a bot. Not a flow. An actual person who knows the catalog, can explain the fit, talk through the recycled-material sourcing, or offer the right reassurance in the moment.
It's less "reminder" and more "fitting-room conversation." Which is exactly what a swim shopper actually wants.
The results
- 1,545 carts recovered since launch
- 18% recovery rate, well above LR's portfolio average
- 40% of customers replied to outbound SMS
Why it works
Every message is handled by trained agents. No scripts. No generic responses.
Customers didn't forget. They hesitated. LiveRecover tackles the actual objection, pricing, shipping, fit, whatever it is.
Performance-based pricing means you only pay on revenue that's already been recovered.
Shopify integration. ~10 minutes. No engineering headaches.
FOUNDER's advice to brands
Our customers care about sustainability, and LiveRecover helps us share that message authentically.
We'll let the big names do the talking.
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