How a Popular Online Deals Site Recovered 6.4x More Abandoned Checkouts With P2P SMS
About ONLINE DEALS SITE
The online deals site was seeing success with SMS marketing on the Voyage platform. They grew their SMS list to nearly 150,000 subscribers in less than a year and engaged with them regularly.
The challenge
They wanted more ways to engage and convert potential customers via SMS outside of their existing application-to-person (A2P) subscriber list.
The solution
They added LiveRecover, a person-to-person (P2P) tool that uses a team of trained live agents to message every customer who provides a mobile number in the phone field at checkout.
Running LiveRecover alongside the Voyage platform let the online deals site expand its reach and engagement via SMS.
The results
- 6.4x more abandoned checkouts recovered, representing over $289,000 in revenue
- 42,000 text messages sent through LiveRecover over six months
- Only 11% went to existing subscribers, so 89% of these conversations were incremental
- 1,800 recovered checkouts, on top of the $100,000 captured by browse abandon automations
Why it works
Every message is handled by trained agents. No scripts. No generic responses.
Customers didn't forget. They hesitated. LiveRecover tackles the actual objection, pricing, shipping, fit, whatever it is.
Performance-based pricing means you only pay on revenue that's already been recovered.
Shopify integration. ~10 minutes. No engineering headaches.
We'll let the big names do the talking.
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