How MONSTERBASS Increased Recovered Checkouts by 160% With LiveRecover
About MONSTERBASS
MONSTERBASS is an ecommerce brand that was already recovering abandoned checkouts with automated application-to-person (A2P) SMS.
The challenge
Automated A2P texts follow a fixed script. They cannot answer a shopper's question or find out why the order stalled, so MONSTERBASS wanted a way to recover more of the checkouts it was still losing.
The solution
MONSTERBASS added LiveRecover by Voyage, a person-to-person (P2P) SMS service. After an abandoned checkout, trained live agents text the shopper one-on-one, answer their questions, and help them finish the order.
The results
- 160% increase in recovered abandoned checkouts
- 3x the recovery rate of A2P SMS
- 1k+ additional recovered orders over A2P SMS
- 4% total additional ecommerce revenue
Why it works
Every message is handled by trained agents. No scripts. No generic responses.
Customers didn't forget. They hesitated. LiveRecover tackles the actual objection, pricing, shipping, fit, whatever it is.
Performance-based pricing means you only pay on revenue that's already been recovered.
Shopify integration. ~10 minutes. No engineering headaches.
We'll let the big names do the talking.
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