HAVEN Athletic's 2023 Performance With LiveRecover
“It's a no-brainer. Founders of early stage companies are bombarded with software and agencies and people and this and that and everyone that wants to help and is guaranteeing some kind of outcome and it's easy to get lost in the sauce of who does what. Live Recover is simple. It does what it says it's going to do, and it's worth it.”
CALEB ULFFERS, CO-FOUNDER & CEO, HAVEN ATHLETIC
About HAVEN ATHLETIC
HAVEN Athletic specializes in athletic bags designed for the rigorous demands of active lifestyles and sports enthusiasts. With an emphasis on durability and functionality, their product line caters to a market that values quality and practicality in their athletic gear. HAVEN Athletic is proud to have CrossFit as one of their key partners.
The challenge
HAVEN Athletic's goals for 2023 were to increase completed purchases from online traffic and achieve a higher recovery rate on abandoned carts.
The challenge was to recover abandoned carts and also increase the average order value through upselling and cross-selling during the recovery process.
The solution
HAVEN Athletic used LiveRecover to engage in 2,000 conversations with customers who showed interest but did not complete their purchase.
Agents offered real-time support and incentives to bring customers back to their carts.
The results
- $99,905 in sales recovered
- 18.15% average recovery rate
- $275.22 average order value
- 20X return on investment
- HAVEN Athletic learned that proactive customer engagement can significantly impact sales, and plans to add more personalized engagement to keep a high recovery rate and grow average order value.
Why it works
Every message is handled by trained agents. No scripts. No generic responses.
Customers didn't forget. They hesitated. LiveRecover tackles the actual objection, pricing, shipping, fit, whatever it is.
Performance-based pricing means you only pay on revenue that's already been recovered.
Shopify integration. ~10 minutes. No engineering headaches.
We'll let the big names do the talking.
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