First Mate by Voyage
Put a human in the loop with your SMS marketing and reach more of your customers with live agents.
This is First Mate
First Mate loops in live agents to act as your Brand Ambassadors via SMS. With data from your integrations and your brand standards as a guide, they have the full context of the customer journey.
The broadest coverage
Human-powered SMS messages have different compliance rules than automated SMS. The difference falls under person-to-person (P2P) versus application-to-person (A2P) standards. Voyage deploys First Mate alongside automations to reach more of your customers.
Go beyond chatbots
Brand Ambassadors are trained to communicate your brand voice and company values in every interaction, giving accurate and on-brand experiences every time.
Workflow
Your ecommerce integration collects the details entered at checkout so we can follow up.
Using their contact info from checkout, we reach out to understand why they did not buy.
Some people hesitate over a few simple questions. Your Brand Ambassadors can answer them.
After answering questions, and a small discount with a cart link where it fits, the checkout converts.
Customer story
In the first six months of using live agents alongside automated messages, a popular online deals site sent 89% more SMS. On top of $100,000 captured by browse abandon automations, First Mate recovered 1,800 checkouts.
Shopify app
LiveRecover by Voyage is our Shopify app for getting started with First Mate. Deploy Brand Ambassadors to recover up to 30% of your abandoned checkouts with up to 20X ROI on average.
JUPITER SMS
Schedule your demo and start sending smarter SMS.