Where Shopify draws the chargeback lines
Chargebacks as a share of a store's total orders
Shopify chargeback rate thresholds: good standing below 0.4% of orders, elevated risk above 0.6%
Good standing, under: 0.4%; Elevated risk, over: 0.6%.
Good standing, under · 0.4%
Good standing, under
0.4%
Elevated risk, over · 0.6%
Elevated risk, over
0.6%
Source: Shopify Help Center, Accessed October 2026