Extra costs are the top reason checkouts stall
Reasons US shoppers give for leaving a checkout, share naming each
Top reasons shoppers leave a checkout
Extra costs (shipping, tax, fees): 40%; Delivery was too slow: 20%.
Extra costs (shipping, tax, fees) · 40%
Extra costs (shipping, tax, fees)
40%
Delivery was too slow · 20%
Delivery was too slow
20%
Source: Baymard Institute, 2025