How one hotel guest moves through FDE, Profiles, Workflows and Conversations
FDE connects the property management system, the booking engine and guest messaging to Profiles. The profile holds the dates, the room, the rate and past stays. Workflows checks whether the guest asked a question or replied; if so a Conversations agent answers by text as the hotel, otherwise a scheduled message goes out. Every outcome is written back to the profile.
FDE
Connect the stack
PMS, booking engine, inbox
Profiles
One guest profile
dates, room, rate, past stays
Workflows
Question or reply?
checks the booking or the stay
Conversations
Agent answers by text
rates, rooms, upgrades, requests
Workflows
Scheduled reminder
confirmation, pre-arrival, review
Profiles
Outcome on the profile
booking, upgrade, review
Yes
No
Legend
Automated step
Human step
Route to a person
Tag = the VYG product that owns the step