How one restaurant guest moves through FDE, Profiles, Workflows and Conversations
FDE connects the point of sale, reservations and catering tools to Profiles. The profile holds visits, orders, party sizes and past inquiries. Workflows checks whether the guest asked a question or replied; if so a Conversations agent answers by text as the restaurant, otherwise a scheduled message goes out. Every outcome is written back to the profile.
FDE
Connect the stack
POS, reservations, catering
Profiles
One guest profile
visits, orders, party size
Workflows
Question or reply?
checks the inquiry or visit
Conversations
Agent answers by text
quotes, menus, headcount, dates
Workflows
Scheduled reminder
confirmation, check-in, review
Profiles
Outcome on the profile
order, booking, review
Yes
No
Legend
Automated step
Human step
Route to a person
Tag = the VYG product that owns the step