Most homeowners hire the company that answers first

Share of US consumers · percent · two surveys, 2024 and 2026

What homeowners say about response speed 83 percent of US consumers choose the business that responds first to an inquiry, and 54 percent decide on a home services provider within four hours of researching options. Choose the business that|responds first · 83% Favor companies that offer|phone, text and chat · 70% Decide on a provider within|four hours of researching · 54% Say a reply within minutes|meets expectations · 41% Expect a reply within|seconds · 17% Choose the business that responds first 83% Favor companies that offer phone, text and chat 70% Decide on a provider within four hours of researching 54% Say a reply within minutes meets expectations 41% Expect a reply within seconds 17%

Moneypenny survey of 2,000 consumers, reported by Contracting Business, May 29, 2026 (83%, 41%, 17%) · Scorpion consumer survey, reported by PM Magazine, 2024 (70%, 54%)