How one stalled jewelry checkout moves through FDE, Profiles, Workflows and Conversations
FDE connects the store, email and helpdesk to Profiles. The profile holds sizes, gift dates and past orders. Workflows checks whether the shopper asked a question or the cart is high value; if so a Conversations agent answers by text, otherwise a reminder email goes out. Every outcome is written back to the profile.
FDE
Connect the stack
Shopify, Klaviyo, Gorgias
Profiles
One shopper profile
sizes, gift dates, orders
Workflows
Question or high value?
checks the stalled checkout
Conversations
Agent answers by text
size, metal, gift date
Workflows
Reminder email
total, delivery, returns
Profiles
Outcome on the profile
size, date, order, reply
Yes
No
Legend
Automated step
Human step
Route to a person
Tag = the VYG product that owns the step