Cost, delivery date, returns and payment options are the furniture stalls

Selected reasons US online shoppers gave for abandoning an order in the past quarter · percent of abandoners, more than one answer allowed

Why shoppers abandon checkout, reasons that weigh on furniture 40 percent cite extra costs, 20 percent slow delivery, 13 percent an unsatisfactory returns policy, 12 percent not seeing the total order cost up front, and 9 percent not enough payment methods. Extra costs too high (shipping, tax, fees) · 40% Extra costs too high (shipping, tax, fees) 40% Delivery was too slow · 20% Delivery was too slow 20% Returns policy was not satisfactory · 13% Returns policy was not satisfactory 13% Could not see the total cost up front · 12% Could not see the total cost up front 12% Not enough payment methods · 9% Not enough payment methods 9%

Source: Baymard Institute, cart abandonment rate statistics, checkout survey of US adults