How one stalled bath and body checkout moves through FDE, Profiles, Workflows and Conversations
FDE connects the store, reviews app and helpdesk to Profiles. The profile holds orders, scents and skin notes, reorder dates and past questions. Workflows checks whether the shopper asked a question or the cart is high value; if so a Conversations agent answers by text, otherwise a reminder email goes out. Every outcome is written back to the profile.
FDE
Connect the stack
Shopify, Okendo, Gorgias
Profiles
One shopper profile
orders, reorders, questions
Workflows
Question or high value?
checks the stalled checkout
Conversations
Agent answers by text
scent, skin type, gift sets
Workflows
Reminder email
total, scent, reorder date
Profiles
Outcome on the profile
order, review, reply
Yes
No
Legend
Automated step
Human step
Route to a person
Tag = the VYG product that owns the step