Nearly half of owners are unhappy with dealership service

Share of vehicle owners dissatisfied with their dealership service experience, mainly over unexpected costs and poor communication, 2025

Vehicle owners dissatisfied with dealership service 45 percent of vehicle owners are dissatisfied with their dealership service experience. Dissatisfied with dealer service · 45% Dissatisfied with dealer service 45%

Source: Cox Automotive 2025 Service Industry Study