How one abandoned checkout moves through Earth, Jupiter, Venus and FDE
FDE connects the store, email and helpdesk to Earth, so an abandoned checkout lands on a profile that already knows the shopper's tickets, orders and lifetime value. Jupiter holds the send when a ticket is open or an order just arrived, emails most shoppers, and routes high-value checkouts to a Venus agent who texts as the brand. Every outcome goes back to the same profile.
FDE
Connect the stack
Shopify, Klaviyo, Gorgias
Earth
Add checkout to profile
orders, tickets, lifetime value
Jupiter
Open ticket or
recent order?
Jupiter
Wait or skip
no reminder mid-ticket
Jupiter
High-value
checkout?
Venus
Agent texts as the brand
paid on recovered sales
Jupiter
Send reminder email
through Klaviyo
Earth
Outcome saved to profile
order, reply, opt-out
No
No
Yes
Yes
Legend
Automated step
Human step
Route to a person
Tag = the VYG product that owns the step